After-Hours Intake

Captures from nights, weekends, and holidays — none lost, none stuck
Calls Captured This Week
9
Fri 5pm → Mon 8am
Auto-Responded
9 / 9
median response < 30 sec
Returned to Conversation
7
78% recapture rate
Industry Avg Drop-Off
~60%
drivers move on without callback

This Weekend's Intake

Sat 9:17 PM Inbound call
Tony Bauer · (262) 555-0117 · Hartford, WI
✓ Auto-text in 22s Voice transcript captured Pre-screen completed Sun morning
"Hey, calling about the OTR job posting. I drive for Walmart fleet right now, looking for change. Class A, 4 years, clean record. Call me back when you can — Tony."
Auto-text response: "Hi Tony, thanks for calling Kreilkamp after-hours. Jeff our recruiter is in Mon-Fri 7am-5pm. In the meantime I can ask a few quick questions by text so you don't lose time. Want to start?"
Outcome: Tony replied Sat 9:18pm, completed 10-item pre-screen by 9:31pm, routed to Jeff for Mon AM follow-up. Qualified.
Sun 11:02 PM Inbound text
Anonymous · (414) ***-2840 · Milwaukee area code
✓ Auto-reply in 14s Awaiting candidate reply
"Hi — was wondering if you guys are still hiring? Sorry it's late"
Auto-reply: "Yes — Kreilkamp is actively hiring Class A drivers. No problem about the timing, I can ask a few quick questions by text and have you in front of Jeff first thing Monday. Want to start?"
Status: No reply yet (14 hr). Auto-bump scheduled for Mon 8:00 AM if still cold.
Fri 7:48 PM Inbound call
Renato Silva · (732) 555-0288 · Edison, NJ
✓ Auto-text in 18s Voice transcript captured Qualified · routed to Jeff
"Calling about the East Coast regional posting at Edison terminal. 14 years experience, all endorsements. Renato Silva."
Outcome: 10/10 pre-screen by Sat AM, routed Sun. Jeff to call Mon AM.
Sat 6:43 AM Inbound text
Anonymous · (414) ***-1106
✓ Auto-reply in 11s Pre-screen in progress
"What's your home time look like for regional"
Auto-reply: "Great question — Kreilkamp regional Midwest is typically home weekly, with some lanes home every 48-72 hrs. Specifics depend on the lane Jeff would match you to. Want to do a quick pre-screen so he can pull the right openings?"
Status: 5 of 10 pre-screen items completed; candidate paused mid-thread. Re-engagement nudge scheduled tonight.
Fri 10:31 PM Inbound call (no voicemail)
Anonymous · (920) ***-0588
✓ Auto-text in 19s No response
Caller hung up before voicemail prompt. System still captured the inbound number and dispatched a text within 19 seconds.
Auto-text: "Hi — you called Kreilkamp Trucking just now. If you were calling about driving for us, I can ask a few quick questions by text right now. Or call back during business hours Mon-Fri 7-5."
Status: No reply. 3-day cooldown, then a single follow-up nudge — if still cold, archived.

Why This Matters

The hidden second metric. Cost-per-hire gets the spotlight. The metric that decides who actually wins drivers in 2026 is response time on inbound. Drivers shop multiple carriers simultaneously. Whoever responds first usually wins the conversation, and conversation precedes hire.

Industry baselines from public driver-recruiting studies:

  • Median time-to-first-response on driver applications: 47 minutes during business hours, 14+ hours on weekends/nights.
  • Drivers who don't get a reply within 5 minutes are ~60% less likely to continue with that carrier.
  • Nights and weekends account for an estimated 30-40% of inbound driver interest — most of which goes cold by Monday morning.

DriverSync's job in Phase 1: no inbound goes unanswered, no candidate sits past Monday cold, and Jeff walks in Monday morning to a clean queue of pre-qualified people who already know the lane mix and pay structure.